Website Terms of Use

Last updated: 13 April 2026

1. About us

This website and the Evermerch platform are operated by Evermerch Ltd.

Registered office: 31 Rutland St, Leicester, LE1 1RE
Company number: 13123342
Website: evermerch.io
Contact email: hello@evermerch.io
Privacy email: privacy@evermerch.io

2. These Terms

These Terms of Use apply to your use of our website, platform, software, dashboards, reports, scoring tools, data outputs and related services made available through evermerch.io.

By accessing or using our website or platform, you agree to these Terms.

If you use our platform on behalf of a company or organisation, you confirm that you have authority to bind that company or organisation to these Terms.

3. Business use only

Evermerch is intended for use by businesses and organisations.

Our website and platform are provided for business use in connection with merchandise sourcing, sustainability review, supplier comparison, product assessment, procurement support and related commercial activities.

4. Changes to these Terms

We may update these Terms from time to time.

Any changes will take effect when posted on this page. Where changes are material, we may also notify account holders by email or through the platform.

5. Your account

If you create an account with us, you must ensure that your details are accurate and kept up to date.

You are responsible for:

  • keeping your login details confidential;

  • restricting access to your account to authorised users only; and

  • notifying us promptly if you believe your account has been accessed without permission.

You are responsible for activity carried out through your account unless caused by our own fault or failure.

6. Access to the platform

We grant you a limited, non-exclusive, non-transferable right to access and use the website and platform for your internal business purposes, subject to these Terms and any paid subscription or order terms that apply.

We may modify, update, suspend or withdraw any part of the website or platform where reasonably necessary, including for maintenance, security, legal reasons or service improvements.

7. Subscription services

Some parts of the platform may be available free of charge, and some may require payment.

Unless otherwise agreed in writing:

  • fees are stated exclusive of VAT;

  • subscriptions are paid in advance;

  • subscriptions renew automatically unless cancelled before renewal; and

  • we may revise pricing on notice, with updated pricing applying from the next renewal period.

If you are on a trial, we may limit, suspend or end that trial at any time unless we have agreed otherwise in writing.

8. Acceptable use

You must not:

  • use the website or platform for any unlawful or fraudulent purpose;

  • misuse the platform in a way that could damage, disable or impair it;

  • attempt to gain unauthorised access to any systems, accounts or data;

  • upload or transmit viruses, malware or harmful code;

  • copy, scrape, harvest or systematically extract platform content or data unless we have expressly allowed it;

  • reverse engineer, decompile or disassemble any part of the platform, except where the law does not allow that restriction;

  • use the platform to build or support a competing product or service; or

  • upload or submit content that is unlawful, infringing, misleading, defamatory or otherwise objectionable.

We may suspend access where reasonably necessary to protect the platform, our users or our legal position.

9. Your content and data

You retain ownership of the information, documents, materials and other data you upload to the platform or provide to us.

You give us a non-exclusive, worldwide, royalty-free licence to host, copy, process, store, transmit and use that data only to the extent needed to:

  • provide the platform and services;

  • maintain security and backups;

  • improve functionality and performance;

  • comply with legal obligations; and

  • enforce our rights under these Terms.

You are responsible for ensuring that:

  • you have the right to provide the data to us;

  • your use of the platform is lawful; and

  • your data does not infringe any third-party rights.

10. Privacy and data protection

We process personal data in accordance with our Privacy Policy.

Depending on the circumstances, Evermerch may act either as:

  • an independent controller of personal data relating to our own business operations, such as account management, billing, security and service analytics; and/or

  • a processor acting on behalf of a customer where we process personal data as part of the services we provide to that customer.

Where required, separate data processing terms will apply.

11. Reports, scoring and outputs

The platform may provide scores, ratings, benchmarks, summaries, assessments, comparisons, recommendations or other outputs.

Unless we expressly agree otherwise in writing:

  • these outputs are provided for general business information purposes only;

  • they do not amount to legal, tax, regulatory, investment or other professional advice;

  • they may be based on information supplied by customers, suppliers or third parties; and

  • you remain responsible for your own procurement, sustainability, compliance and commercial decisions.

We do not guarantee that any score, report or output will satisfy any particular legal requirement, tender standard, certification threshold or internal policy unless we have expressly agreed that in writing.

12. Intellectual property

All intellectual property rights in the website, platform and related materials belong to Evermerch or our licensors.

This includes our software, platform design, text, graphics, logos, methodology, scoring framework, reports, databases and content.

Except as permitted by these Terms, you may not copy, modify, distribute, sell, lease, sublicense or otherwise exploit any part of the website or platform without our prior written consent.

13. Feedback

If you send us suggestions, ideas or feedback about the platform, we may use them without restriction and without payment to you.

14. Third-party services

Our website or platform may link to or integrate with third-party services, tools, websites or data sources.

We are not responsible for third-party services or content, and your use of those services may be governed by separate terms and privacy policies.

15. Confidentiality

Where either party receives confidential information from the other, that information must be kept confidential and used only for the purposes of the relationship between the parties.

This does not apply to information that is already public through no fault of the receiving party, was already lawfully known, or must be disclosed by law or a regulator.

16. Suspension and termination

We may suspend or terminate your access to the platform immediately if:

  • you materially breach these Terms;

  • payment is overdue;

  • your use creates a security, legal or operational risk; or

  • we are required to do so by law.

You may stop using the website or platform at any time.

Termination does not affect any rights or obligations that have already arisen before termination.

17. Availability

We aim to provide a reliable service, but we do not guarantee that the website or platform will always be available, uninterrupted or error-free.

We may carry out maintenance, upgrades, updates and emergency work from time to time.

18. Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any liability that cannot legally be excluded or limited.

Subject to that, to the fullest extent permitted by law:

  • we are not liable for any indirect or consequential loss;

  • we are not liable for loss of profit, revenue, business, goodwill, anticipated savings or data; and

  • our total aggregate liability arising out of or in connection with the website, platform or these Terms will not exceed:

    • the total fees paid by you to us in the 12 months before the claim arose; or

    • if you only use free services, £500.

19. Indemnity

You will indemnify us against losses, claims, damages, liabilities and costs arising from:

  • your breach of these Terms;

  • your misuse of the website or platform; or

  • any claim that your data or materials infringe a third party’s rights or breach the law.

20. Entire agreement

These Terms, together with any order form, subscription terms, privacy policy and any applicable data processing agreement, form the entire agreement between you and us relating to the website and platform.

21. Severance

If any part of these Terms is found to be invalid or unenforceable, the rest will continue in force.

22. Governing law

These Terms are governed by the law of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.