Terms & Conditions — Evermerch Ltd

Last updated: 21 November 2025

Welcome to Evermerch Ltd. These Terms & Conditions (“Terms”) outline the rules for using our website, buying our products, and interacting with our services. By accessing or using our website, you agree to these Terms. Please read them carefully.

1. Company Information

Evermerch Ltd
Address: LCB, 31 Rutland St, Leicester, LE1 1RE
Email: privacy@evermerch.io

2. Use of Our Website

You agree to use this website:

  • only for lawful purposes

  • without compromising the security or functionality of the site

  • without attempting to copy, reverse engineer, or exploit any part of the website or content

We reserve the right to withdraw or restrict access to the website without notice.

3. Products & Descriptions

We aim to provide accurate product descriptions, images, and information. However:

  • Colours, sizes, or appearance may vary slightly due to screen differences or manufacturing variation

  • Product availability may change at any time

  • We may correct errors or update information at any time

If a product is listed incorrectly due to pricing or description errors, we reserve the right to cancel the order.

4. Orders & Contract Formation

When you place an order:

  1. You will receive an order confirmation — this does not form a contract.

  2. A contract is formed only when we send a dispatch/shipping confirmation email.

We may decline an order if:

  • the product is unavailable

  • payment cannot be processed

  • we suspect fraud or misuse

  • there is an error in product information

5. Pricing & Payment

  • Prices are shown in GBP (£) and include VAT where applicable.

  • Your total price will be shown at checkout.

  • We accept the payment methods displayed on our website.

  • All payments must clear before dispatch.

If an incorrect price is shown, we may contact you for confirmation or cancel the order.

6. Shipping & Delivery

Delivery times provided at checkout are estimates only. We cannot guarantee exact delivery dates.

You are responsible for providing accurate delivery information. We are not liable for delays or failed deliveries caused by:

  • incorrect address details

  • courier delays outside our control

  • refusal to accept delivery

If an order is returned to us due to incorrect details, additional shipping charges may apply.

7. Returns, Refunds & Cancellations

Your Right to Cancel (Consumer Contracts Regulations)

If you are a UK consumer:

  • You have 14 days from receiving your order to cancel for any reason.

  • You must return the goods unused and in original condition.

  • You are responsible for return shipping costs unless the item is faulty.

Exceptions

We cannot accept returns for:

  • personalised or custom-made goods

  • items damaged after delivery

  • items returned in non-resellable condition

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us within 30 days and we will replace or refund it in accordance with the Consumer Rights Act 2015.

8. Intellectual Property

All content on this website — including text, images, graphics, logos, product designs, and software — is owned by or licensed to Evermerch Ltd.

You may not:

  • copy, reproduce, or modify content

  • use our intellectual property for commercial purposes

  • claim ownership of any materials on this site

9. User Accounts

If you create an account, you must:

  • keep login details secure

  • ensure personal information is accurate

  • notify us of any unauthorised access

We may suspend or delete accounts that breach these Terms.

10. Limitation of Liability

Nothing in these Terms excludes liability where it would be unlawful to do so (including injury, death, or your statutory rights).

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses

  • We do not guarantee uninterrupted availability of the website

  • Our total liability for any claim relating to an order will not exceed the value of that order

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • their content

  • their privacy practices

  • any loss or damage arising from your use of them

Visit those websites at your own risk.

12. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy, which complies with:

  • UK GDPR

  • The Data Protection Act 2018

Please review our Privacy Policy for full details.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new “Last updated” date. Continued use of the site implies acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.

15. Contact Us

If you have questions about these Terms, please contact:

Evermerch Ltd
Email: privacy@evermerch.io
Address: LCB, 31 Rutland St, Leicester, LE1 1RE