Evermerch Ltd — Privacy Policy

Last updated: 21 November 2025

1. Introduction

Evermerch Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your personal information when you use our website, purchase our products, or otherwise interact with us, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Evermerch Ltd is the data controller responsible for your personal data.
Address: LCB, 31 Rutland St, Leicester, LE1 1RE
Contact: privacy@evermerch.io

3. What Personal Data We Collect

We may collect and process the following personal data about you:

  • Identity data: name, title

  • Contact data: email address, phone number, billing / shipping address

  • Transaction data: details of products you have purchased, delivery preferences

  • Technical data: IP address, browser type, device type, cookies, usage data

  • Marketing and communications data: preferences for receiving promotional communications, survey responses

  • Other data: demographic information (e.g., postcode), and any other information you choose to provide.

4. How We Use Your Personal Data & Our Lawful Bases

We will only use your personal data when we have a lawful basis to do so under UK GDPR. Common lawful bases we rely on include:

  • Contractual necessity: to fulfil orders, provide services, and communicate with you about your purchases

  • Consent: for marketing communications, newsletters, or certain cookies

  • Legal obligation: to meet regulatory or legal requirements

  • Legitimate interests: for internal record-keeping, service improvement, fraud prevention, and website performance analytics

We use your data for the following purposes:

  1. To process and fulfil your orders, including payment, shipping, and returns

  2. To manage your account and provide customer support

  3. To send you updates, marketing communications, and offers (with consent or legitimate interest)

  4. To conduct surveys or request feedback

  5. To analyse website usage and improve user experience

  6. To detect and prevent fraud

  7. To comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyse website usage

  • Remember preferences

  • Enhance security

  • Tailor marketing and offers

You can manage cookies through your browser settings; disabling non-essential cookies may impact site functionality.

6. Data Sharing and Third Parties

We may share your personal data with:

  • Service providers (payment processors, couriers, IT services, hosting)

  • Marketing and analytics partners (with consent where required)

  • Legal or regulatory authorities, where required

  • Approved third-party partners, only if you have opted in

All third parties must process your data in accordance with UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes collected, including legal, accounting, and reporting requirements. After this, we delete or anonymise the data.

8. Security

We use appropriate technical and organisational measures to protect your data, including encryption, access controls, and regular security reviews.

9. Your Rights

Under UK GDPR, you have the right to:

  • Be informed

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Restrict processing

  • Data portability

  • Object to certain processing

  • Withdraw consent at any time

To exercise any of these rights, contact us at privacy@evermerch.io or write to our address below. We aim to respond within one month.

10. Children

We do not knowingly collect data from individuals under 18. If you believe this has occurred, contact us so we can delete it.

11. International Transfers

If we transfer your data outside the UK, we ensure suitable safeguards such as Standard Contractual Clauses or equivalent protections.

12. Changes to This Policy

We may update this policy periodically. Updated versions will be published on our website with the latest “Last updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us at:
Email: privacy@evermerch.io
Address: LCB, 31 Rutland St, Leicester, LE1 1RE

If you are dissatisfied with how we handle your data, you may lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.